VisuMap Technologies Inc.VisuMap
is committed to safeguarding the personal information entrusted to us
by our clients. We manage your personal information in accordance with
Alberta’s Personal Information Protection Act and other applicable
laws. This policy outlines the principles and practices we follow in
protecting your personal information.
Personal Information Protection Policy
This policy applies to VisuMap and to any person providing services on our behalf.
A copy of this policy is provided to any client on request.
What is personal information?Personal
information means information about an identifiable individual. This
includes an individual’s name, home address and phone number, age, sex,
marital or family status, an identifying number, financial information,
educational history, etc.
What personal information do we collect?Primarily,
the information we collect is classified under PIPA as 'business
contact information'. The Act permits this kind of information to be
freely collected and used for the purpose of routine business
communication and transactions.We
collect only the personal information that we need for the purposes of
providing services to our clients, including personal information
normally collect client information directly from individuals. In some
cases, we may collect it from their employer or sponsoring institution.
If the collection is for any purpose than would be obvious or
reasonably assumed, we will inform individuals before collecting it.
- respond to sales inquires
- deliver requested products and services
- conduct quality/satisfaction follow-up
- manage access to 'customer area' of website
- manage product licensing
ask for consent to collect, use or disclose client personal
information, except in specific circumstances where collection, use or
disclosure without consent is authorized or required by law. We may
assume your consent in cases where you volunteer information for an
client may withdraw consent to the use and disclosure of personal
information (including 'business contact information') at any time,
unless the personal information is necessary for us to fulfil our legal
obligations. We will respect your decision, but we may not be able to
provide you with certain products and services if we do not have the
necessary personal information.
may collect, use or disclose client personal information without
consent only as authorized by law. For example, we may not request
consent when the collection, use or disclosure is reasonable for an
investigation or legal proceeding, to collect a debt owed to our
organization, or when the personal information is from a public
How do we use and disclose personal information?We
use and disclose client personal information only for the purposes for
which the information was collected, except as authorized by law. For
example, we may use client contact information respond to product
support or demonstration requests. The law also allows us to use that
contact information for the purpose of collecting a debt owed to our
organization, should that be necessary.
If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent.
How do we safeguard personal information?We
make every reasonable effort to ensure that client information is
accurate and complete. We rely on our clients to notify us if there is
a change to their personal information that may affect their
relationship with our organization. If you are aware of an error in our
information about you, please let us know and we will correct it on
request wherever possible.
protect client personal information in a manner appropriate for the
sensitivity of the information, which we consider to be quite low. Our
efforts to prevent any loss, misuse, disclosure or modification of
personal information, as well as any unauthorized access to personal
information do not go beyond typical computer password protection, data
deletion and shredding of documents.
retain client personal information only as long as is reasonable to
fulfil the purposes for which the information was collected or for
legal or business purposes.
Access to records containing personal informationClients
have a right of access to their own personal information in a record
that is in our custody or under our control, subject to some
exceptions. For example, organizations are required under the Personal
Information Protection Act to refuse to provide access to information
that would reveal personal information about another individual.
Organizations are authorized under the Act to refuse access to personal
information if disclosure would reveal confidential business
we refuse a request in whole or in part, we will provide the reasons
for the refusal. In some cases where exceptions to access apply, we may
withhold that information and provide you with the remainder of the
may make a request for access to your personal information by
contacting James X Li. You must provide sufficient information in your
request to allow us to identify the information you are seeking.
may also request information about our use of your personal information
and any disclosure of that information to persons outside our
You may also request a correction of an error or omission in your personal information.
PIPA requires a response to your request within 45 calendar days, unless an extension is granted.
Questions and complaintsIf
you have a question or concern about any collection, use or disclosure
of personal information by VisuMap, or about a request for access to
your own personal information, please contact James X. Li using the
phone number, e-mail or contact form listed at www.visumap.com
you are not satisfied with the response you receive, you should contact
the Information and Privacy Commissioner of Alberta:Office of the
Information and Privacy Commissioner of Alberta
Suite 2460, 801 - 6 Avenue, SW Calgary, Alberta T2P 3W2
Phone: (403) 297-2728 Toll Free: 1-888-878-4044
E-mail: firstname.lastname@example.org Web site: www.oipc.ab.ca